Marketing Content Manager
07 2023 — Present | Seattle WA
Managing and growing food delivery channels. Planning and execution of paid digital media campaigns. Hands-to-keys role in developing strategy and executing digital media across paid search paid social, and programmatic display.
Developed ideas, concepts, and strategies for digital content marketing.
Website design and development.
Brand logo design.
Google Business Reviews boost growth.
Managing Toast POS, UberEats, and DoorDash accounts.
2023
Bleuwiches
Apple Care Advisor | Apple Technical Support
04 2020 — 07 2020 | Seattle WA
The friendly voice of Apple, answering questions about products and services and providing world-class customer service, troubleshooting, and technical support.
Technical Specialist | Genius Bar
05 2019 — 10 2023 | Seattle WA
Provided outstanding customer service and technical support at the Genius Bar and AppleCare.
Guided customers to develop strong, positive relationships with Apple.
Conducted troubleshooting and diagnostics, resolving hardware and software issues effectively.
2019
Apple
Marketing Content Manager
12 2019 — 03 2022 | Seattle WA
Managing and growing social media channels. Planning and execution of paid digital media campaigns. Hands-to-keys role in developing strategy and executing digital media across paid search paid social, and programmatic display.
Developed ideas, concepts, and strategies for digital content marketing.
Managed projects, including conceptualizing, strategy, creative development, program launch, measurement, and reporting.
Designed video and image ads, email campaigns, and organic social content.
Increased YouTube viewership by 300% using statistics and analytics tools.
Increased Facebook followers number from 2000 to 12000
Developed ideas and technical in-limitations for online fundraisings.
2019
Steps to Christ SDA Church
Media Marketing Manager
08 2018 — 01 2019 | Seattle WA
Comprehended client aims, generated advertising campaigns, produced photoshoots, collaborated with executives, and expanded the business through strategic marketing and social media management.
Produced lifestyle/fashion photoshoots to promote the clothing lines.
Worked with executives to heighten brand and products with strategic marketing, brand, and business plans—expanded business by creating and managing social media profiles.
Developed website to market trademark and goods, determining color schemes, layouts, visuals, and font styles, among other design elements.
Optimized business opportunities with key strategies, resulting in a total investment of $1.8M.
2018
LumberUnion
Digital Marketing Specialist & Graphic Designer
05 2016 — 05 2018 | Kent WA
Implemented integrated xSellco platform to connect over 30 sales channels with customer support team; facilitated sales process and analysis of team performance.
Increased Christmas goods sales (sold out in just two weeks) by creating and distributing automatic email chains, which were triggered by specific purchases.
Created landing pages that augmented leading product sales and knowledge in brand and products on Facebook; designed advertising on shipping boxes and promoted product features on Google Shopping.
Achieved a 4.7-star rating for the company website in Google Search by conceiving strategic digital marketing plans; boosted business reviews from 57 to more than 4000 in just 60 days.
Transferred and managed over 3000 product reviews from Amazon to the company website. Created user manuals, catalogs, ads, flyers, shipping labels, header banners, and email marketing templates. Redesigned company logo and revitalized several designs/materials.
Product Photographer & Video Producer
04 2016 — 05 2018 | Kent WA
Shot and edited videos of products for Amazon and eCommerce sites; directed do-it-yourself (DIY) videos and created 360 degrees view loops.
Strengthened brand identity and design for content, photos, and videos, ensuring consistency across various channels.
Acknowledged for creativity and professionalism and for driving sales with impactful concepts and graphics.